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The purpose of mystery shopper is to help members understand customer expectations and to enhance employees' customer service awareness.
It is impossible for managers of a business to be available at all outlets in order to supervise the shop floor staff, to know customers' service expectations, which are so vital for the building of a brand. We provide owners, and managers the vital information required to help them see their business from the customers' viewpoint in order to design a memorable happy customer shopping experience, which in turn will impact the reputation of your business. DSES pays special attention to the quality of mystery shoppers' reports. All our reports have been individually designed to suit your business, however additional questions may be considered on request. Your membership will entitle you for 4 mystery shopper reports per annum. However, DSES members may choose to order additional mystery shopper visits per outlet per month/fortnight at a nominal additional cost. For details, refer to cost of membership section on this website.
The mystery shopping techniques and reporting structures have been developed to suit appropriate business categories. Many membership categories have been created to cover different aspects of service deliver in different businesses category based on different product or service.